My morning routine was off today and I didn't start my day off with reading and positing to Active Rain like I usually do. I had two closing this morning and the first one was at 8 am so my addiction to reading, blogging, and commenting on The Rain just had to take a back seat for a change.
My weekend is off to a GREAT start already. With two closing completed and happy clients on all sides, I feel full of gratitude today. Attending a closing where there is great respect for the other agent, and buyers and sellers who genuinely thank each other and exchange keys makes me realize how awesome this career is! It gives me so much satisfaction to know that I CAN represent my buyers and secure them a fantastic deal on a home while maintaining my integrity and professionalism.
Being a great buyer's agent or listing agent doesn't mean the other side has to lose! On the contrary, it requires having a lot of great communication skills and the ability to bring a deal together and keep a deal together! Sometimes we work with cooperating agents who have our same philosophy and transactions are smooth sailing from beginning to end. Other times, we run into agents that are unknowledgeable or just plain confrontational. They think there is no win-win and someone HAS to lose. That's when we really earn our money! But regardless of how the other agent or buyer behaves, I still believe that setting the bar high and pursuing deals with a win-win attitude is key to my business, and my success.
One of my closings was from a transaction that was a blessing to work beginning to end. The sellers were gracious, the listing agent was awesome, and my clients were a true joy! There was give and take in the negotiations on all sides and the final contract was fair to all parties. I had no doubt that this closing would occur and there would be no unexpected problems! I was right, and the closing was flawless!
But, the other closing was for a transaction that had started off on the wrong foot - and that's putting it mildly. It began with a poorly written contract, and things got worse with each passing day. After a few days of being completely stressed over the attitude of the other agent and her lack of knowledge, I decided to go back and refocus on my philosophy which is every transaction should be a win-win. I decided that the only thing I had control over was MY attitude and perhaps I needed to do an attitude adjustment. It was apparent early on, that the other agent wasn't a believer of the win-win philosophy. She wasn't receptive at all to discussing anything that required her to admit she just might need to change the way she conducts business, or more importantly that she really was not knowledgeable in our contracts or procedures. There were so many instances where this deal could have been killed. To complicate matters even more, we got a great backup offer so my seller's had no worries or big incentive to keep this deal alive. The backup offer was in place and even netted them a little more profit!
But, with an attitude of gratitude I worked hard to keep this deal together. I realized that she didn't have to lose in order for me to win! In fact, it became my goal to bring this deal to closing with BOTH of us walking away from closing with satisfied clients and both of us winning. My sellers were very aware of the situation, and they also did things that were not required of them because they wanted a positive closing and also wanted the people buying their home to be happy. When Combative Cathy would call, I would kill her with kindness and assure her that we would work hard to resolve the "problem of the day" if we could. In the end, we resolved everything to her clients approval and my sellers worked hard to make sure this was a win-win right along with me. We made adjustments to the closing date & time, possession, and even repairs that we weren't legally required to make, but were willing to do in order to accommodate the buyers and because my sellers felt like it was the right thing to do.
In the end, both closings resulted in happy clients. Happy clients for me, and happy clients for the other agents as well. We can't control other people's behavior. But it is so nice to know that we CAN control our own attitude and truly strive to make real estate transactions a win-win for everyone involved. I want my business to reflect my core beliefs and values as a person. Conducting my business with a win-win attitude is simply a way of life for me! Life is good when you adopt a win-win attitude!